What should I do when I arrive for my party?
Upon arriving at the Community Center, check in with staff at the front desk. They will help with purchasing admissions for activities and will direct you to the assigned meeting room.
How do I purchase activity wristbands?
Daily admissions to recreational activities are not included in room rental fees and are non-refundable.
The Grove Cove pool, Maple Maze indoor playground, and ice arena require daily admissions. These can be purchased on the day of the party upon check-in or in advance via coupon books. Please see Community Center admission fees (PDF).
The gymnasium is available for private rentals and during non-member basketball. Find additional information on the private rentals page.
Do parents need to have a wristband?
Parents are only required to have a wristband if they are swimming. In the summer season (Memorial Day to Labor Day), all people entering the pool area are required to have a purchased wristband.
The Maple Maze does not require adults to have wristbands.
When do I need to confirm the number of kids for my party?
You do not need to confirm in advance. Upon check-in on the day of the party, the front desk staff will require the exact number of kids that will be participating in activities. Activity admissions are non-refundable.
Can I bring my own food?
Yes, renters may bring their own food and non-alcoholic beverages only. Red beverages (e.g., fruit punch) are not allowed. Renters and guests with alcohol will be asked to leave immediately. No heating, cooling, or kitchen is provided for food. Staff does not store personal items, so please plan accordingly.
What time can I start setting up for my party?
The scheduled reservation time must include all setup, meeting/event time, gathering personal items, and vacating the room. The time you reserve is the time you have access. Additional fees apply if renter arrives early or stays past the reservation time.
How many tables are in the room? What size are the tables?
The setup notes are listed in the reservation receipt with the number of tables and chairs included in the room rental. Meeting room tables are 6 feet x 30 inch rectangles.
Where is my room?
Upon check-in on the day of the party, front desk staff will direct you to the room. You are welcome to tour the Community Center before your party to become familiar with the room location and activity areas.
What can I use to decorate my room?
Customers may use blue painter's tape to hang decorations on walls and windows as to not damage any paint or wall coverings. Tape, adhesives, pins, confetti, and glitter are not allowed. Use of these items will result in loss of refundable damage deposit. Push pins and 3M Command hooks are also not allowed. Use of these items will result in additional fees for repair, additional cleaning, or replacing of the damaged items or surfaces. Piñatas are not allowed.
Can we play music?
Yes, music is allowed when played at a reasonable level that does not disturb neighboring guests. Community Center staff will require guests to lower the noise level if it is disturbing others.
When do I need to pay for my reservation?
The full payment including rental fee and refundable damage deposit are due at the time of booking. Room rental reservations are not made without payment. Payment can be submitted online or in person at the Community Center.
Is the damage deposit refundable?
Yes, the damage deposit is refunded within 30 days after the event unless there are damages, excess cleaning required, or policies not followed.
What if I need to cancel my room rental?
Cancellation requests must be emailed to the rental coordinator. Cancellations will receive a full refund if requested at least 30 days in advance. Cancellation requests made fewer than 30 days in advance can reschedule once complimentary or forfeit the payment minus the refundable damage deposit. No refunds are made if cancelled fewer than 30 days in advance.
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