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1. What services am I billed for on my utility bill?

All residential properties are billed quarterly for the following:

Water, sewer, stormwater utility fee ($16.50 per quarter), recycling ($13.50 per quarter), and street lighting ($7.94 per quarter).

2. How are my water rates calculated?

Residential

• $1.59 per 1,000 gallons up to 20,000 gallons per quarter (minimum charge $15.90 per quarter)
• $2.14 per 1,000 gallons between 20,001 and 40,000 gallons per quarter
• $2.87 per 1,000 gallons for more than 40,000 gallons per quarter

Commercial

• $1.59 per 1,000 gallons per quarter
• Water Treatment Surcharge $.18 per 1,000 gallons per quarter

Industrial

• $1.59 per 1,000 gallons per quarter

Institutional

• $1.59 per 1,000 gallons per quarter

Irrigation meter

• $2.49 per 1,000 gallons

State water testing

• $2.43 per quarter

3. How are my sewer rates calculated?

The residential sewer charge includes a per quarter base charge plus winter quarter (or less) flow charge.

Sewer base charge is $26.96 per quarter.

• The base charge covers the cost of maintaining and administering the sewer system. 

Sewer flow charge is $2.93 per 1,000 gallons of water used.

• The flow charge is designed to cover the cost of sewer treatment.
• The flow charge for homes without a home owner association (HOA) that covers lawn irrigation will be based on winter quarter water consumption.
• All other flow charges will be based on the actual water consumption.

An average residence uses approximately 20,000 gallons of water during the winter quarter, resulting in an "average" sewer bill of $85.56.

4. How does a resident set up or cancel water services?

Complete an online form:

Start service

Stop service

Or call utility billing at 763-494-6330 during business hours, Monday through Friday, 8 a.m. to 4:30 p.m.

5. Why is my bill higher than usual?

Possible reasons water use is higher: 

• Lawn or garden watering
• Dripping or leaking faucets
• Toilets may fail to shut off after flushing 
• Water softener may be malfunctioning
• Guests or more family members in home using water

Find tips online for conserving water.

6. What is the hardness and iron level in my water?

• Hardness: 25 to 28 grains per gallon, 
• Iron: .002 ppm (minimal)
• Fluoride: .05 to .09 ppm (state law requirement)
• Manganese: .03 ppm
• Ph level: 7.6 to 7.8
• Pressure: 65 to 75 lbs. average psi

Note: ppm=parts per million, psi=pressure per square inch

View the most recent water quality report (PDF)